Privacy Policy

Your privacy is important to us. It is imisshtml LLC's policy to respect your privacy regarding any information we may collect while operating the BRDS Care platform and its associated website (brds.care). Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate, disclose, and otherwise make use of personal information. We have outlined our privacy practices below.

1. Information We Collect

We collect information you provide directly to us and information generated as you use our platform, including:

• Account Information: Name, email address, phone number, company/practice name, role, and login credentials when you register for or use BRDS Care.
• Contact & Inquiry Data: Information submitted through our consultation or contact forms, including name, company, phone, country, industry, and any questions or notes you provide.
• Usage Data: Log data, IP addresses, browser type, pages viewed, and actions taken within the platform, collected automatically to improve service reliability and performance.
• Clinical & Practice Data: Data entered by authorized healthcare providers and staff into the BRDS Care platform. This may include Protected Health Information (PHI) subject to HIPAA regulations (see Section 5).
• Billing Information: Payment and insurance billing data processed through our integrated billing services. Full payment card data is handled by PCI-compliant third-party processors and is never stored directly by imisshtml LLC.

2. How We Use Your Information

We collect personal information by lawful and fair means and use it solely for the following purposes:

• To provide, operate, and improve the BRDS Care platform and its features.
• To respond to consultation requests, support inquiries, and communications.
• To process billing and insurance claims on behalf of authorized practices.
• To send service-related notifications, updates, and, where you have opted in, marketing communications.
• To comply with applicable legal obligations, including HIPAA and other healthcare regulations.
• To detect, prevent, and address security incidents and fraudulent activity.

Before or at the time of collecting personal information, we identify the purposes for which information is being collected. We will not use your data for purposes beyond those stated without obtaining your consent or as required by law.

3. Information Sharing & Disclosure

imisshtml LLC does not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances:

• Service Providers: With trusted vendors and partners (e.g., cloud infrastructure, EDI clearinghouses such as Stedi, analytics tools) who assist us in operating the platform, under strict confidentiality agreements.
• Business Associates: With Business Associates under a signed Business Associate Agreement (BAA) as required by HIPAA when PHI is involved.
• Legal Requirements: When required to comply with applicable law, regulation, legal process, or enforceable governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where user data may be transferred as part of that transaction, subject to the same privacy commitments.

4. Data Accuracy & Retention

Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We provide mechanisms within the platform for authorized users to review and update their information.

We will only retain personal information for as long as necessary for the fulfilment of the purposes for which it was collected, or as required by applicable law. Upon account termination or written request, we will delete or anonymize your personal data in accordance with our retention schedule and legal obligations.

5. HIPAA Compliance & Protected Health Information

BRDS Care operates as a platform used by healthcare providers who may store and process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

• imisshtml LLC maintains a dedicated, on-staff HIPAA-Compliance Security Officer responsible for overseeing our HIPAA compliance program.
• We enter into Business Associate Agreements (BAAs) with covered entities using BRDS Care where applicable.
• PHI stored within the platform is protected by administrative, physical, and technical safeguards in accordance with the HIPAA Security Rule.
• Breach notification procedures are maintained in compliance with the HIPAA Breach Notification Rule.

If you are a covered entity and require a BAA, please contact us at info@imisshtml.com.

6. Security

We protect personal information by using reasonable and industry-standard security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. These measures include encryption in transit and at rest, access controls, audit logging, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to use strong, unique passwords and report any suspected security incidents promptly.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and support platform functionality. You may configure your browser to refuse cookies; however, some features of the platform may not function properly without them.

8. Third-Party Links

imisshtml LLC has not reviewed all sites linked to or from the BRDS Care website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by imisshtml LLC. Use of any linked website is at the user's own risk.

9. Children's Privacy

The BRDS Care platform is intended for use by healthcare professionals and organizations. It is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us immediately.

10. Your Rights & Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access, correct, or delete personal information we hold about you.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of marketing communications at any time.
• Rights under applicable state privacy laws (e.g., CCPA for California residents).

To exercise any of these rights, please contact us at info@imisshtml.com.

11. Use License & Intellectual Property

Permission is granted to temporarily access and use the materials on the BRDS Care website for personal, non-commercial transitory viewing only. Under this license you may not:

• Modify or copy the materials;
• Use the materials for any commercial purpose or public display;
• Attempt to decompile or reverse engineer any software contained on the BRDS platform;
• Remove any copyright or proprietary notations from the materials; or
• Transfer the materials to another person or mirror the materials on any other server.

12. Disclaimer of Warranties

The materials on the BRDS Care website and platform are provided on an "as is" basis. imisshtml LLC makes no warranties, expressed or implied, and hereby disclaims all other warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

13. Limitation of Liability

In no event shall imisshtml LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the BRDS Care platform, even if imisshtml LLC has been notified of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

14. Modifications to This Policy

imisshtml LLC may revise this Privacy Policy at any time without prior notice. We will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. By continuing to use BRDS Care after changes are posted, you agree to be bound by the revised policy.

15. Governing Law

This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of the State of Florida. You irrevocably submit to the exclusive jurisdiction of the courts in that State for any claims arising under or related to this policy.

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